Can't find what you're looking for? Contact Us!

You have no items in your shopping cart.


FAQ

Do I have to order a minimum quantity?

You can order one item at a time, or you can order one hundred. Everyone can enjoy our low wholesale prices but the more you order, the more you save. Save the most when you order more than 50 of each item.

Can I get a discount?

Our discounts are based on quantity. Each product page details the quantities you must order to receive a particular price.

If you are a wholesaler, we are happy to discuss additional discount and low cost options with you. You can contact us anytime at sales@raskelmedical.com.

Do you offer other ways to save?

We offer a referral incentive when you direct a new customer to Raskel Medical. Contact us, or have your referral contact us, and you could both earn $500 credit when they place their first order(s) totaling $4,000 or more. Visit our Referral Program page for more information.

I found the same product cheaper. Do you price match?

We work hard to bring you rock-bottom prices on the products you need. However, if you do happen to have found a lower price on exactly the same product, with the same shipping costs and other terms, let us know. Show us a recent invoice or other proof of a lower price, and we will do our best to meet or even beat that price. Contact us for more information.

What payment method should I use?

We currently accept Mastercard, Visa, and American Express credit cards. We do not accept purchase orders or allow delayed payments at this time. If you have any questions or concerns about making a payment, contact us for more information.

Is ordering online safe?

We ensure your information is well-protected and secured. If you feel uncomfortable entering your credit card information online, contact us to order by phone.

What currency are your prices in?

We use special technology to display a price estimate in your local currency based on your computer or other device's location. This is for your convenience when shopping. However, when you place an order, you will have a chance to review the exact price and currency to be charged to your credit card.

How much will shipping cost?

Shipping is completely free when your order is more than $500. For smaller orders, the shipping cost will be $25. For more information, view our Shipping and Returns Policy.

Where can you ship to?

We ship to many different locations. All prices and orders are ex-works at the shipping location. Importation and compliance with your local laws and regulatory authorities are solely your responsibility. If you have any questions or concerns about shipping to your particular location, contact us for more information.

When will I get my order?

Shipping time may vary, but the average shipping time is 3 to 7 days.

Can I return an item?

You may be able to return an item and receive a refund in some cases. Please view our Shipping and Returns Policy for more information.

What if I am unhappy with your order?

Your satisfaction is 100% guaranteed. If you have a problem with your order, contact us and we will see what we can do to help.

Who can place an order?

Some items available on our website require special licenses to purchase. To order these items, you may have to show us a copy of your appropriate medical license. You can place an order if you are legally authorized to purchase a particular item in your region.

Can someone else place orders on my account?

For your convenience, you have the option of authorizing someone else to place an order on your behalf, such as your office manager. To do so, contact us to request an authorization form. Once we have this signed form on file, the person you have specified can place orders until you notify us otherwise.

What if I have trouble logging into my account or other technical issues?

If you are having trouble logging in, or you need to reset your password, contact us for help.

When can I place an order?

You can order online or by fax at any time. If you prefer to order by phone, contact one of our helpful customer service associates Monday to Friday 9:00 AM to 6:00 PM Eastern Standard Time.

Are these genuine products?

All our products are authentic products made by the original manufacturers. We search the world to bring you the lowest price, so sometimes the packaging may differ slightly from what you are used to. Most of the time, medical manufacturers make a particular product in one factory for shipment worldwide. The packaging may vary, but it is the same, genuine product inside.

What if I cannot find what I am looking for?

If you cannot find the product you are looking for on our website, let us know. Sometimes we have an item in stock but have not listed it yet, and other times we can help you find what you are looking for. Contact us for help.

How do I contact Raskel Medical?

Contact us through our online form or by phone or fax.


Disclaimer: Raskel Medical offers only genuine products made by their original manufacturer. All brands are trademarks of their respective owners. Raskel Medical is not operated by, supported by, or affiliated with the manufacturer in any way. Product packaging may not be exactly as shown.